Provide automated, continuous, 24×7 availability and performance monitoring of the client’s IT environment. Our remote monitoring service helps to maximize performance, significantly enhance service levels and immediately reduce downtime.
Preliminary Consulting and Audits: provides the customer with recommendations and suggestions on the current infrastructure gaps that directly impact the service delivery, resource utilization, security and uptime.
24×7 Monitoring: not only covers the monitoring of your mission critical servers but also encompasses the monitoring of SNMP based devices in the network like routers, managed switches, network utilization, bandwidth monitoring, etc., thus providing a comprehensive proactive and reactive monitoring solution.
Remote Server Administration: delivers peace of mind to the client by facilitating 24×7 server management and administration. Our team of industry experts and certified engineers handle tasks like patch management, maintenance tasks, change management, performance management, fault management, backup & disaster recovery and security configurations.
Help Desk: provides 24×7 help desk coverage encompassing service requests, problem tickets, change request management, etc. based on a series of templates and workflows which fall in line with the clients IT operations.
Ongoing Consulting: utilizes innovative tools and analysis along with our huge resource of intellectual property to provide our clients with insights and recommendations related to their IT infrastructure.
- Improved and secured IT Infrastructure
- Reduced Total Cost of Ownership (TCO) by as much as 45% to 50%
- Resolution of almost 95% of infrastructure issues remotely
- Better Return on Investments (ROI)
- Maintenance, management and resource utilization monitoring
- Implementation and practice of industry best practices and standards
- Proactive resolution of problems identified via 24×7 monitoring
- Dedicated team of industry experts and certified engineers