Enterprise Service Desk is the Nerve-Center for Business IT, which plays a critical role in ensuring reliability, availability and continuity of IT services rather than just logging and resolving end-user issues. Our Service Desk operations are delivered through a consistent set of tools and processes providing efficient and cost effective IT Services to our customers.
Our IT Service Desk and integrated infrastructure and application operations support team acts as one single entity instead of silos. This provides a single handle, in terms of control, to our customers and also leads to significant cost-savings. STISYS has a diverse experience in transitioning customers from different helpdesks to a centralized service desk which also leads to standardization across enterprise operations.
Following are our service components in IT Service Desk:
Multi-Level Support – Provide support for logging, tracking, Resolution and reporting of help desk incidents and service requests. The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
Service Request Management – It encompasses all the activities starting from accepting and logging of a service request to request prioritization, request fulfillment and subsequent closure.
Network & Convergence
If you need a more advanced infrastructure that can support your current and future networking needs, STISYS can help. Drawing on our deep networking and technology expertise, our Network & Services team can migrate you to a high-performance network environment.
Services We Offer
STISYS’s Network & Convergence Services can help transform your network infrastructure, with enhanced performance to handle the future of work. Choose from these services:
- Capacity Planning
- Network Security Design
- Network Virtualization
- Performance Assessments
- Unified Communications
- Unified Network Management
- LAN/WAN Architecture